Refund Policy

💰 Money-Back Guarantee

How It Works

You have 14 days from the date of your initial purchase to request a refund. If you're unhappy with the Service for any reason, simply contact our support team to initiate a refund.

Eligibility

The 14-day money-back guarantee applies to:

• New accounts (first-time purchases only)
• Monthly and annual plans
• All pricing tiers

Refund Eligibility

Eligible for Refund

You are eligible for a refund if:

• You request a refund within 14 days of purchase
• Your account is in good standing (no policy violations)
• You have not exceeded fair usage limits (typically not applicable during trial period)
• The refund is requested before canceling your subscription

Not Eligible for Refund

You are not eligible for a refund if:

• 14 days have passed since your purchase
• Your account has been terminated due to policy violations
• You have previously received a refund for the same subscription period
• You have used the Service extensively beyond normal trial usage
• You are requesting a refund for fraud, misrepresentation, or abuse

Refund Process

Step-by-Step

1. Contact Support - Email support@pstechnologies.com with your refund request and account details
2. Verification - Our team will verify your eligibility based on the criteria above
3. Approval/Denial - You'll receive a response within 3-5 business days
4. Processing - If approved, the refund is processed to your original payment method
5. Arrival - Refunds typically appear within 5-10 business days (varies by bank)

Refund Method

All refunds are processed to your original payment method. If your original payment method is no longer valid, we'll work with you to arrange an alternative method.

Cancellation Policy

How to Cancel

You can cancel your subscription at any time by:

• Logging into your account and selecting "Cancel Subscription"
• Emailing support@pstechnologies.com with your cancellation request
• Contacting our support team through chat or phone

Cancellation Timing

Access After Cancellation

• You retain access until the end of your paid billing period
• After the period ends, your account will be downgraded to free tier (if available) or locked
• Your data will remain accessible for 30 days after cancellation for download/export purposes
• After 30 days, your data will be permanently deleted

Non-Refundable Items

The following are non-refundable:

• Professional services or custom development work
• Training and onboarding sessions
• Technical support beyond standard support included in your plan
• Premium add-ons or integrations
• Fees for exceeding usage limits or overage charges
• Charges due to payment failures or late payments

Refund Exclusions

Refunds will not be issued for:

• Service dissatisfaction after the 14-day trial period
• Accounts terminated for violating our Terms of Service
• Claims related to third-party integrations or services
• Service interruptions due to user misconfiguration

Partial Refunds

Pro-Rata Refunds

In certain situations, we may issue partial/pro-rata refunds:

When Partial Refunds Apply

Pro-Rata Calculation

Pro-rata refunds are calculated as: (Days Remaining / Days in Billing Period) × Total Charge

Chargeback & Dispute Policy

Chargeback Process

If you initiate a chargeback with your financial institution instead of requesting a refund through our official process:

• We will dispute the chargeback and defend our position
• If the chargeback is upheld, your account will be permanently terminated
• We may pursue legal action to recover chargeback fees (typically $15-$100)
• You will be blacklisted and unable to create future accounts with us

Dispute Resolution

If you have a billing dispute:

1. Contact us within 30 days of the charge
2. Provide documentation of your claim
3. Allow 5-7 business days for investigation
4. We'll respond with our resolution
5. If unsatisfied, you may escalate to your financial institution

Need Help?

Have questions about our refund policy? We're here to help!

Provide These Details

When contacting us about refunds, please include:

• Your account email
• Order or subscription ID
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

Policy Changes

PS Technologies reserves the right to modify this Refund Policy at any time. Changes are effective immediately upon posting to our website. We recommend reviewing this policy periodically for updates.

If you have accepted our previous refund policy terms and we make material changes that negatively affect your refund rights, we will provide notice and allow you to cancel your subscription without penalty.